Integrate your chatbot with WhatsApp Business using Twilio, enabling customers to chat with you on the world's most popular messaging app.
This integration allows your chatbot to:
Respond to customer messages on WhatsApp
Send automated messages and notifications
Escalate complex conversations to human agents
Maintain conversation history
Customers text your WhatsApp business number, and your chatbot responds automatically.
Twilio account (free account available at twilio.com)
WhatsApp Business Account (through Twilio)
Markleyo AI account with active chatbot
Note: Only whatsapp business account can be connected to AI chatbots.
Go to twilio.com and create a free account
Complete phone number verification
Navigate to Messaging → WhatsApp Sandbox or WhatsApp Business
For free/trial: Use WhatsApp Sandbox (limited but functional)
For production: Complete WhatsApp Business verification
In Twilio:
Navigate to Account → API Keys & Tokens
Copy your Account SID
Copy your Auth Token
Navigate to Phone Numbers and note your WhatsApp-enabled number
In Markleyo, go to AI Chatbots → Edit your bot
Click "Channels" tab
Click WhatsApp Logo
Paste your Twilio information:
Account SID
Auth Token
WhatsApp Phone Number
In Markleyo and Twilio:
Once, you save the settings in Whatsapp form, Markleyo will generate a webhook URL for you, Copy it.
Go back to your Twilio console.
In the WhatsApp settings, paste the Webhook URL provided by Markleyo AI. All done!
For Customers:
They text your WhatsApp business number
Receive instant automated responses
Can be transferred to human support if needed
Full conversation history maintained
For You:
Monitor conversations through Markleyo CRM Inbox
Agents can respond directly from CRM
Analyze WhatsApp metrics
Create targeted WhatsApp campaigns
Supported Features:
✅ Text messages and responses
✅ Media handling (images, documents)
✅ Message templates
✅ Status updates
✅ Read receipts
✅ Typing indicators
Best Practices:
Respect Message Limits: Don't spam; WhatsApp penalizes over-messaging and links.
Response Time: Keep response times fast (WhatsApp shows if message was read)
Personalization: Use customer names and previous interaction context
Important Notices:
You are responsible for your whatsapp automation handling. Markleyo will not take any responsibility for your spamming links or spamming messages to your customers.
You shall be vigilant while using whatsapp automation as it allows rate limits, hence message limits must be respected.
Twilio API charges you for whatsapp business number, and message rates are also applied similar to how they are applied to sms marketing, however, these are still affordable in comparisons.