Marketing Bot Inbox

The Inbox is your unified hub for managing all incoming messages from WhatsApp and Telegram customers.

What is the Inbox?

A centralized location where:

• All incoming customer messages appear

• You can view and respond to messages in real-time

• Conversations are organized and searchable

• Multiple team members can manage customer interactions

• Full conversation history is preserved

Accessing the Inbox

1. Go to Marketing Bot in left sidebar

2. Click "Inbox" tab

3. Unified inbox opens showing all messages

Inbox Interface

Left Panel — Message List
Shows all conversations:

• Customer name and profile image

• Last message preview

• Timestamp of last message

• Unread indicator (dot or badge)

• Platform icon (WhatsApp/Telegram)

Right Panel — Conversation View
Shows full conversation with selected customer:

• Complete message history (oldest to newest)

• Timestamps for each message

• Sender identification

• Message content, images, files, etc.

Top Bar

• Customer name and profile

• Platform indicator

• Contact details

• Additional options menu

Inbox Features

Filter Messages
Filter by platform:

• All: Show all messages (WhatsApp + Telegram)

• WhatsApp: WhatsApp messages only

• Telegram: Telegram messages only

Search Conversations

• Search by customer name

• Search by message content

• Search by date range

• Find specific conversations quickly

Message Organization

• Unread Messages: New messages highlighted

• Pinned Conversations: Pin frequently messaged customers to top

Sorting Options

• Sort by most recent

• Sort by oldest

• Sort by customer name

• Sort by message volume

Managing Conversations

Reply to Message

1. Click on conversation

2. Type response in message box at bottom

3. Press Enter or click Send

4. Message sends immediately to customer

Attach Files

1. In message box, click attachment icon

2. Choose file type:

   • Images (JPG, PNG, GIF)

   • Documents (PDF, DOC, XLSX)

   • Videos (MP4, MOV)

   • Audio (MP3, M4A)

3. Select file and send

Delete Conversation

1. Right-click on conversation

2. Select "Delete Conversation"

3. Confirm deletion

4. Conversation is removed from inbox

Assign to Team Member

1. Open conversation

2. Click "Assign To" in top menu

3. Select team member to handle conversation

4. Notification sent to assigned member

Add Notes

1. Open conversation

2. Click "Add Note" button

3. Write internal note (not visible to customer)

4. Notes visible to all team members

5. Helpful for context and follow-up