The Markleyo AI Shopping Assistant lets your chatbot connect directly to your online store so it can answer product questions, surface order updates, and help customers find what they need faster. It is designed for ecommerce brands that want support and sales assistance in one chatbot experience.
With Shopping Assistant enabled, Markleyo AI can help with:
Order status and tracking updates.
Product availability and basic product discovery.
Faster pre-purchase support inside the chat experience.
The Shopping Assistant depends on the AI Chatbot feature being enabled first. In Markleyo AI, this means your chatbot must already be set up for external website embedding before ecommerce actions can be turned on.
Go to your Markleyo AI Dashboard.
Open the AI Chatbot section.
Create a new chatbot or edit an existing one.
Find the Shopping Assistant option.
Switch it to Enabled.
After enabling the feature, select your store source. Markleyo AI can be configured for either:
Shopify
WooCommerce.
To connect Shopify, enter your store’s credentials so Markleyo AI can securely fetch ecommerce data. Use your store’s .myshopify.com domain and an Admin API access token with the required read permissions for products and orders.
To connect WooCommerce, install the required WooCommerce add-on and generate REST API keys in your WordPress admin area. Make sure permalinks are set to Post Name, then create API keys with the appropriate permissions and add them to Markleyo AI.
Markleyo AI can also include extra shop controls for admin users, giving you more flexibility over checkout support and post-purchase automation. These features can be enabled or disabled depending on how your store is run.
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Markleyo AI's Shopping Assistant feature fully integrates your chatbot with WooCommerce or Shopify stores, enabling real-time order updates, product info, and purchase support directly in conversations.
The Markleyo AI Shopping Assistant connects your AI chatbot to your ecommerce store, allowing it to handle order status checks, tracking, product availability, and more for seamless customer support.
Prerequisite: Enable the External Chatbot feature first in your Markleyo AI dashboard, as it's required for Shopping Assistant to function.
Follow these steps to turn on the feature:
Log in to your Markleyo AI Dashboard and navigate to the AI Chatbot section.
Select Add New Chatbot or edit an existing one.
In the configuration settings, find the Shopping Assistant toggle.
Switch it to Enabled.
Once enabled, choose your Shop Source from the dropdown:
Shopify
WooCommerce.
Provide your store's API details for secure data access:
Shopify Domain: Enter your .myshopify.com URL (e.g., your-store.myshopify.com).
Access Token: Generate and enter your Admin API access token. How to generate: In Shopify Admin, go to Settings > Apps and sales channels > Develop apps. Create an app with Read permissions for Orders and Products.
Set up WooCommerce integration with these steps:
Ensure WooCommerce is installed on your WordPress site.
Go to WooCommerce > Settings > Advanced > REST API.
Click Add key, add a description, and set permissions to Read/Write.
Copy the generated Consumer Key and Consumer Secret.
Important: In WordPress Settings > Permalinks, select Post name structure and save.
Enter the keys into Markleyo's AI chatbot WooCommerce fields.
The Shopping Assistant now includes an expanded suite of Shop Features that give you granular control over the customer’s checkout and post-purchase experience. You can toggle these options on or off to match your store’s specific workflow.
